Elica Vetro Glass Top 4 Burner Gas Stove with Double Drip Tray (694 CT DT VETRO), Black, Manual

I was using similar elica 4 burner cooktop since end of year 2013. It was showing it’s age so decided to get new one & shift it to my native place house.
Coming to this new model it has double dip tray which is helpful in maintaining it clean, the new model has good sturdy pan support as well. The glass is of 8mm compared to 6mm of the competitor brand “G”. The quality of glass is much better & properly placed as well as insulated. The body is made up of stainless steel and easy to clean. Buttons are ergonomics.
The box package was simple but sturdy. Overall happy with the quality of the product and service by Brand Elica and as always Amazon rocks.

Lesson learnt hard way…
A pointer for those who want to buy new cooktops.
1 Never select Auto Ignition (AI) model as care has to be taken to keep it dry. Short circuit may happen leading to hazards.
2. Never get powdered coated body as it’s mostly wrought iron instead prefer stainless steel model for long life and easy maintainence.
3. Choose thicker Glass top as it helps keep it cool not heating much. I guess Elica provides 8mm glass compared to 6mm by most competitors.

Read on further if you want to know more about my bad experience.

Initially I went for (AI)auto ignition model of some other brand called “G” & had to face issues from beginning with service as well as quality of product. The installation executive of brand “G” was supposed to come on Saturday 27th Feb 2021 but did not turned up till 6pm in evening so I called their number & then it was rescheduled on Sunday. Luckily my old elica was working so I had no issues. Even after installing brand G the auto ignition of one burner was not functioning properly so I pointed out to him but reply was quite casual and was not even eager to resolve it. I decided to test it for a day or 2 but issue was still there so I put up service call for it. Again some other person came acknowledge the issue but did not took any steps to resolve instead got reply I will try to change the wire but I do not have it now. When I asked if it can work or should I call Amazon for returns & his reply was shocking but honest that such issues arrives in auto ignition in future so see if you can return it to get manual ignition. So called up Amazon for returns & luckily it was possible. Waited for 1 day to give brand “G” fair chance to resolve but no reply from them so booked new manual ignition elica cooktop & put up returns request for auto ignition model of Brand G. If Brand “G” having poor service support in area of Mumbai Western suburbs then what about 2 tier cities or rural places??When I removed the connection for repacking Brand G for returning to Amazon found out dents in fixed steel plate of the defective AI burner. The other burner on front had some rust spots on burner and spark plug which cannot be cleaned.
Tried to Clean it & repacked waiting for Amazon to pickup on Sunday 7th March as I will be free to face it.
Just hoping to get my refunds from Amazon without any issues.

The Gas Stove combines style and functionality with its sleek black glass surface and efficient four-burner setup.

The double drip tray simplifies cleaning, while manual ignition offers precise flame control.

Durable and modern, it’s an excellent choice for a contemporary kitchen.

Note: For installation, if the given numbers are not reachable, you can also mail them the product details. Their team replies promptly and gets the needful done asap.

Happy with service. Great product.

Ordered this from amazon at good discounted rate. Delivered after a week. Waited for installation to be done for 2 days, called amazon, the agent said that you need to install it yourself, i asked how am i suppose to do it? The agent replied, sorry sir, the installation will be done by today or tomorrow. After 2 days i called, another agent tells me that it’s a self installation product, you can do it yourself or call an engineer by yourself from outside. I was about to do that then i read a review here that if you do the installation yourself or from anyone else except the Elica engineer, your warranty stands invalid. Amazon agent would have costed me the warranty.
The product was installed by elica engineer the next day after calling them. Quick service. However you won’t believe the way the product was stuffed in the box. There were thermocol pieces as if they were broken by hand and fixed around the gas stobe. But since there was no defect in the product, we go it installed. On the same day, 2 of the burners started making tick tick loud sound. The sound wad constant and it sounded like a glass crack noise. As per the engineers it’s absolutely normal and nothing will happen, but we are not okay with a stressful cooking experience. One of the burners also started making bhuk-bhuk sound after 2 days.
I have just requested a return/refund of this product. Packed with the same thermocol broken pieces and infact in a better way that what I received.

Overall the product looks very stunning. Makes your kitchen looks classy. It comes with a 2 year warranty and 5/7 year glass warranty. Elica customer service is not bad. No long hold time on call and the agents comes pretty quick (in a day or two).
But it makes noise, as if the glass is cracking from within every second and will burst any time. It has been a very stressful cooling experience for us. A lot of people have mentioned similar review but i still gave it a shot. A lot of people have mentioned the glass cracking after some months but we did not notice any big crack. Only one small crack kind of things which can be seen barely on light but can be felt by hand (picture attached).

Overall NOT A GOOD PRODUCT. Atleast not from long term perspective. For us it did not even suite for couple of days.

Now waiting for the product to be picked up and to get a timely refund.

Will update here on the refund policy of amazon, will let you all know how it goes and how convenient it is for customers.

Installation work was done very efficiently by technician.
Appreciate his work. All queries were answered by the technician.