Racold Omnis Wi-Fi 25L Vertical BEE 5 Star Storage Water Heater (Geyser) with Free Standard Installation and Pipes | Voice Control with Alexa &…

The Racold water heater heats water quickly and efficiently, providing a reliable supply for all my needs. The technician Safiq shaikh was professional and knowledgeable, making the installation process seamless and stress free

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First things first —
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1. Packing & Delivery : As usual, great packaging and hassle free delivery. Kudos to Cloudtail India and Amazon.in.

2. Unboxing & Verification : Was happy to witness the brand new water heater after unwrapping the box/dabba itself. Verification and product registration is an important thing as a customer one needs to be more cautious and responsible. Thanks to Racold customer support; everything went well for me.

3. Installation & Demo : I’ve gone through a lot of pain to get the water heater installed thoroughly and setup the wi-fi module/component and to make it work without any issues. Speaking about the installation, I have had a nightmare experience to get the product up and running. It took hell lot of phone calls, emails and follow-ups to get my water heater fixed.

Nearest and a local authorized service center is responsible for the product installation. But, unfortunately they behaved unprofessionally…in fact like crooks. They say they would provide water pipes (which doesn’t comes with the product) based on the length — from the place where the water heater is mounted and to the point where the tap is available. But, but…but it is damn expensive. As per them, only 1.5 ft (both inlet & outlet) pipes will be provided, if that’s insufficient, every 1 ft extra is chargeable! I was like W-T-H! If you doesn’t have any basic knowledge of plumbing and electrification — YOU ARE DONE! They will snatch your money! Be careful. Yes, the poor installation team started doing all sort of nautanki. But, I was in command! Luckily got the installation done.

The installation guys were from pure hardware background who hardly knew anything about the Wi-Fi setup. I fixed the wifi thing on my own, by understanding the steps provided in the manual which just looks like an ordinary pamphlet!

My dear Racold fellas — make sure you take this whole case seriously and come-up with some better strategies for superior customer service & experience!

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Coming into the technicalities —
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1. Product make, look & feel and sturdiness : Looks great. No issues {4/5}

2. Accessibility : Yup, we are in the world of IoT. It can be controlled from you mobile. But I don’t think there’s an option to connect with Google home/Amazon’s Echo/any other smart devices {4/5}

3. Overall : So far, I’m happy with the water heater and it serves my purpose. For a family of 4, this product would be really handy! {4/5}

Within a month from installation the WiFi stopped working. As per procedure had raised the complaint, a technician had come to fix and he was like it’s the board complaint. I was told they will get a new board within a week’s time.

A month passed by and yet no response from their side, so I started following up and they were like we this cannot be fixed and we will replace the entire unit.

Another month passed by and still no response from them. Constantly following up and it’s been 5months after it stopped working and yet no action from the company. Mind you it stopped working within a month.

They shouldn’t be selling this product if they cannot service. I feel like got scammed by Racold, moving forward to file a consumer complaint.

There is fast and quick response from the team and issues is resolved.